noorblessings.com We want you to love your Nur Blessing piece. Here's exactly where you stand if something isn't right. Faulty, Damaged, or Incorrect Items If your item arrives faulty, damaged in transit, or different from what you ordered, you're entitled to a free replacement or full refund — no questions asked. Just email us within 30 days of delivery with a photo of the item. Contact vittoriomarini14@gmail.com with your order number and a photo showing the issue, and we'll sort out a replacement or refund, including covering any return shipping cost where needed. Change of Mind Because every Nur Blessing order is personalised with your chosen dedication (Boyfriend/Husband or Girlfriend/Wife), personalised items are excluded from the standard 14-day right of cancellation under the UK Consumer Contracts Regulations 2013. This is standard for made-to-order and personalised gifts. If you've made a genuine mistake with your order (wrong dedication, wrong colour) and haven't yet received a dispatch confirmation, contact us immediately at vittoriomarini14@gmail.com — we'll always do our best to amend it before it ships. How to Start a Return Email vittoriomarini14@gmail.com with your order number Tell us what happened and attach a photo if the item is faulty or damaged We'll reply within 2 business days with next steps Refund Timing Once a return or refund is approved, we process it within 5 business days. Refunds are issued to your original payment method; your bank or card provider may take a few additional days to show the funds. Your Statutory Rights Nothing on this page affects your statutory rights as a UK consumer under the Consumer Rights Act 2015 to receive goods that are as described, of satisfactory quality, and fit for purpose. Questions? We're a small, hands-on team — email vittoriomarini14@gmail.com and we'll get back to you personally.